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Workplace Safety and Insurance Board (WSIB)

Experience Analyst

Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field.

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

  • explore many career paths and follow your passion
  • continuously learn and grow professionally
  • be recognized for the great work you do
  • participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Salary From:  $80,090.99 
Job Summary :

Create and implement a user interface strategy and information architecture for digital projects to help define the best possible user experience, while supporting business objectives. Conduct User Experience (ux) testing and provide detailed analysis of results for internal clients and to inform design and implementation.

Oversee and maintain appropriate user interface documentation.

 

Major Duties & Responsibilities
  1. Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
  • Meet with business areas and business analysts to understand and develop requirements.
  • Formalize user interface requirements based on customer and business feedback.
  • Prepare or update both low and high fidelity wireframes/prototypes for UX testing.
  • Write test scenarios and meet with internal or external users to conduct testing.
  • Review recordings to draw conclusions based on what was observed during testing.
  • Develop a roster of test subjects.
  • Monitor visitor click-through and drilldown to determine appropriate layout, positioning and flow of digital content and website.
  • Collaborate with designers, technical developers, and project managers to generate superb user experience to satisfy clients and users.
  • Summarize findings and recommendations in a report that is distributed to the project team.

 

  1. Work with clients and colleagues to optimize website design, digital content, and performance.
  • Act as expert resource to colleagues throughout the organization.
  • Inform WSIB clients regarding user experience standards for online properties as required.
  • Work with clients and internal teams to develop initial user interface strategy by addressing product, brand, marketing, content and overall user experience.

 

  1. Conduct research, and monitor web analytics to assess issues with WSIB’s online products and suggest solutions to problems.
  • Develop reporting tools to create custom reports.
  • Prepare custom reports for clients and management.
  • Research industry best practices and perform competitive site reviews to help identify opportunities for enhanced functionality, interactivity and user interface design.
  • Track, analyze, and report website and digital content usage data.
  • Identify trends in user behaviour and make recommendations to improve user experience across all WSIB web assets.
  • Proactively identify opportunities for site improvement and diagnose usability issues.

 

  1.  Develop and execute usability tests, focus groups, interviews with user groups, and create interactive prototypes as required. Manage user research efforts including contextual interviews and usability testing.

 

  1. Produce high quality documentation such as wireframes, personas, user flows, navigation schemas, requirements documentation and site maps that can be easily understood and leveraged by clients and the production team
  • Apply knowledge of Accessibility for Ontarians with Disabilities Act (AODA) by ensuring applications or websites meet Level A and AA of Web Content Accessibility Guidelines (WCAG) and suggest/advise designs/features that are in accordance with the Act and Guidelines.
  • Apply knowledge of WSIB business practices, including claims and revenue and suggest designs and features that are beneficial to workers/employers/health care practitioners or internal front-line staff.

 

  1. Review online products, including applications, websites, PDFs, and forms to ensure they meet WCAG guidelines, as stipulated in the AODA.
  • Familiarity with various assistive devices to understand how a user will interact with a site or application using one of these devices.
  • Test applications with a variety of assistive devices.
  • Act as a point of contact and advise on electronic accessibility related issues, including participation in scoring RFPs.
  • Manually test the site using a variety of assistive devices as applicable.
  • Use automated checking tools as applicable to test the site.

 

  1. Use WSIB Content Management Systems and apply website design principles in the WSIB environment. Edit and proofread materials for the online tools and websites.

 

  1. Prepare screen content and error messaging documentation.
  • Prepare first draft of screen content for review by business partners and coordinate with external or internal vendor to finalize content for production.
  • Analyze online services/forms and prepare first draft of error messaging.
  • Coordinate with external or internal vendor to finalize content for production.

 

  1. Conduct business acceptance testing to ensure final product is built to requirements. Provide advice/workarounds if a feature cannot be implemented according to the requirements.

 

  1.  Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
  • Prepare wireframes/prototypes for UX testing.
  • Write test scenarios and meet with internal or external users to conduct testing.
  • Review recordings to draw conclusions based on what was observed during testing.
  • Develop a roster of test subjects.
  • Monitor visitor click-through and drilldown to determine appropriate layout, positioning and flow of digital content and website.
  • Collaborate with designers, technical developers, and project managers to generate superb user experience to satisfy clients and users.
  • Summarize findings and recommendations in a report that is distributed to the project team.

 

  1. Perform other duties as required.

 

Job Requirements: 

Education:

  • University completion at undergraduate level with a specialty focus on Computer Science or Communications or Human Factors.

Experience:

  • Three years prior experience in website editing and user experience testing and human factor usability.

 

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

 

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

 

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.

LOCATION

Toronto, Ontario

EXPERIENCE

Junior - Intermediate

JOB TYPE

Full Time

DESIGN TEAM

Unknown

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