Description
Key Responsibilities
FCC Policy & Standards Architecture
• Own and evolve the global FCC policy and standards architecture across AML, sanctions, fraud, and anti-bribery and corruption.
• Design and implement the Anti-Bribery & Corruption (ABC) policy and global program, including minimum control standards and framework documentation.
• Ensure all FCC frameworks are scalable, risk-based, and aligned with regulatory expectations and industry standards.
Financial Crime Target Operating Model (TOM) – Framework Design
• Lead second-line design and execution of core Financial Crime TOM components focused on policy, risk assessment, customer risk rating, and risk appetite.
• Translate TOM principles into clear enterprise design standards for first-line adoption.
• Partner with Technology, Modernization, and Transaction Monitoring teams to align framework design with systems and processes.
Enterprise Financial Crime Risk Assessment
• Design and maintain the enterprise Financial Crime Risk Assessment methodology.
• Provide second-line challenge and quality assurance over first-line risk assessments.
• Ensure outputs support policy standards, customer segmentation, and control design.
Customer Risk Rating (CRR) Framework Design
• Own the technical design of the Customer Risk Rating framework including risk factors and segmentation logic.
• Partner with Data, Analytics, and Technology teams on CRR model development.
• Ensure CRR supports downstream Financial Crime controls.
FCC Risk Appetite & Management Information
• Define and maintain the FCC risk appetite framework.
• Design management information requirements linking inherent risk, customer risk, and control coverage.
• Ensure consistent oversight and forward-looking risk analysis.
Senior Technical Leadership & Collaboration
• Act as senior technical advisor to FCC leadership.
• Partner with peer FCC leads and enterprise functions to maintain robust frameworks.
• Contribute technical expertise to broader Financial Crime initiatives.
Qualifications
Education
• Bachelor’s degree in Business, Risk Management, Law, Technology, Data Science, or related field.
Experience
• 15+ years in Financial Crime Compliance, AML, or enterprise risk roles.
• Demonstrated ownership of policy frameworks, risk assessment methodologies, and customer risk rating models.
• Experience in large, complex global financial services organizations.
Certifications
• CAMS, ICA, CPA, or equivalent preferred.
Skills & Expertise
• Deep understanding of Financial Crime regulatory expectations (AML, sanctions, fraud, ABC).
• Proven ability to design enterprise-grade FCC frameworks.
• Strong analytical and conceptual thinking skills.
• Credibility in senior technical and risk discussions.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better.
Learn more:
https://www.manulife.com/en/about/our-story.html
Equal Opportunity Employer
Manulife/John Hancock embraces diversity and is committed to inclusive hiring practices. For accommodation requests during the application process, contact recruitment@manulife.com.
Location & Compensation
Location: Toronto, Ontario
Working Arrangement: Hybrid
Salary Range: $129,800.00 CAD – $241,200.00 CAD
Compensation varies based on market conditions and job-related factors. Eligible employees may participate in incentive programs and receive comprehensive benefits including health, dental, disability, retirement plans, and paid time off.
