• Lead the development of our user experience framework and vision for product experiences across digital platforms

• Construct and facilitate cross-functional working teams and collaborate across multiple design and product teams with input from a broad array of business users

• Create design deliverables representative of the design process phase – such as journey maps, wireframes, user flows, UI design, and Figma prototypes

• Guide the design process by advocating for the user experience perspective

• Build and maintain a standard design system to guide future development and iteration across the company following the adopted standards

• Leverage qualitative and quantitative research methods to inform design choices

• Hold design work to a high standard of quality by including accessibility, user research, information architecture, interaction design, and visual design

• Advance a culture of discovery and consistent practice of human-centered practice within UX, product, and engineering teams

• Define and evangelize a UX strategy and vision for product experience across digital platforms to strengthen our brand and consistency across all platforms

• Skillfully lead and coordinate collaborative efforts among diverse cross-functional teams and engage effectively with senior-level stakeholders and business unit leaders

• Balance complexity and ambiguity while delivering functional interfaces for downstream delivery teams

• Perform other duties as assigned.

Qualifications:  

• Bachelor’s degree in graphic arts, visual design, science, engineering, experience design or relevant adjacent disciplines; or a minimum of four (4) years of experience in lieu of a degree required.

• 7+ years’ experience as a product designer, graphic designer, or related work; health care industry experience is preferred

Required Skills and Abilities: 

• You thrive at the intersection of design strategy, scaled solutions, and design work, striving to deliver functional experiences that delight users

• Expert skills in UX and product design, as well as structuring and planning work, and owning the design process to consistently deliver improvement

• Advanced capabilities in product design, user interaction, and prototyping in Figma or similar tools

• Demonstrated strategic problem-solving, systems thinking, and collaboration skills

• Proven ability to effectively use research, data, and insights to inform your strategy, designs, and desired product outcomes

• Ability to balance near-term solution demands with long-term vision achievement

• Demonstrated expertise in communicating how user experience and design improve business outcomes and enhance enjoyment of working with our digital platforms

• Exhibits a growth mindset and genuinely enjoys collaboration and team-oriented achievement in design

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture offers from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belong here.

Core Values:

• Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
• Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
• Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
• Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
• Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.