We’re searching for a thoughtful, results-driven Principal Designer and strategic leader to join our Service Hub UX org. You’ll be embedded on a product team and an individual contributor, as well as leading design strategy to improve the cross-product experience and directly support the alignment of core business goals and user needs.

HubSpot is at a unique point in our company and product growth where our product success offers stability yet our UX Leadership team is invited to take part in career defining work as we continue to find opportunities to grow and scale our offerings and customer base.

Learn more about how we design:

• The possibilities of “and” — prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

What types of problems will you work on? 

We’re helping the actual human people running small and medium-sized companies grow their businesses. From small sales teams, marketing-departments-of-one, and part-time customer service folks to medium-sized orgs that have their sea legs, we’re all about helping these businesses grow.

What is growth? Growth for our customers means being able to hire more people, build and sell more products, and help more and more of their customers succeed – but not at any cost. Baked into the products we make are practices and approaches to growth that help customers sell, market, and service their customers responsibly, in ways we’d want to experience.

About the Principal Product Designer role:

Our Principal Product Designers are high-powered individual contributors who consistently demonstrate expertise and broad scope of impact. In this role you will tackle some of our most complex high-impact UX problems, work across multiple teams generally within the same product domain or area, and improve the usability quality of a significant slice or segment of the customer experience. While you prefer to work on and manage high impact projects over managing people, you have the leadership skills to flex where needed in order to mentor other designers in their craft, and to develop or optimize processes for execution and direct impact.

Responsibilities:

• Work on design initiatives that impact bigger systems, multiple product teams, and new product opportunities
• Frames an appropriate approach and does the work of implementing that approach with the affected product teams and groups
• As an experienced designer, you’ll move quickly, be flexible, and build strong and compelling journey scenarios, information architecture, interaction and visual designs
• Lead empathy sessions and design workshops to get buy in from your stakeholders and to educate them stakeholders on user problems and the design thinking process
• Build lasting relationships across the organization, partnering with your cross-product design team, engineering, product management, and the broader business
• Influence leadership and help them to understand the impact and vision of design
• Be a thought partner in helping UX leadership expand organizational UX strategy and vision

Top candidates will have:

• Strong, demonstrable experience delivering successful and intuitive products – we value “consumer-grade” experience quality while solving enterprise problems
• Experience working closely with cross-functional leaders to establish objectives, high-level strategies, and key results for a group of designers
• Comfort with undefined problem spaces and can facilitate sound decision-making through strong problem framing skills and ability to influence
• A developed sense for how to balance speed, quality, and consistency of design
• A sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects
• Can confidently deliver clear, direct, and actionable feedback—and ask for it in return.
• Won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty

What would make a great fit for this role:

• Autonomy, comfort navigating ambiguity for themselves and for others
• Natural problem finder and solver
• Strong systems thinker
• Experience as designer in a software company that makes messaging/calling/telephony software, CRM, Support or similar front-office use cases
• Prior success working in a remote or distributed environment
• Platform mindset – how to take input from various stakeholders and personas and solve for them cohesively
• Strong organizer and executor, demonstrated experience in influence and collaboration across multiple stakeholder groups
• A master storyteller. Excellent written and verbal communication skills for navigating conversations with junior designers all the way to executive level leadership.
• Innovative thinker, someone who finds joy in creativity, who is future-thinking and who is not afraid to try new things

Cash compensation range: 197900-316600 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy from Katie Burke, HubSpot’s Chief People Officer.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, all HubSpotters are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.