BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It’s been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products – from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people’s lives through the work that we do. We’re looking for people like you to help make it happen.

Job Summary:

The Process & Digital Experience Designer is pivotal in shaping intuitive user experiences across our digital ecosystem while championing accessibility. This role is committed to enhancing our digital experiences by integrating strategic business goals with user-centric design principles and the latest in digital accessibility standards.

Responsibilities:

• Spearhead the design and implementation of user-centered and accessible digital experiences in alignment with CSA Group’s vision and branding strategies.
• Lead the design process, leveraging design thinking and service design methodologies to empathetically understand user interactions and refine experiences through observational research.
• Act as a steadfast advocate for digital accessibility, ensuring that all products are compliant with relevant standards and are usable by people with a range of abilities.
• Collaborate closely with stakeholders to uncover and creatively address unexpressed customer needs, delivering innovative solutions that exceed user expectations.
• Develop a robust strategy for the experience design roadmap, detailing the integration of the most appropriate design interventions into our digital ecosystem.
• Monitor the effectiveness of new implementations, evaluating them against key performance metrics and user satisfaction indices.
• Drive continuous enhancement and optimization of user experiences based on data-driven insights and customer feedback.
• Utilize assertive and refined leadership skills to foster a collaborative environment, inspiring change and innovation through influential design and strategic thought.

Education and Experience:

• Bachelor’s degree in Product Design, Industrial Design, Interaction Design, Graphic Design, or a related field.
• 3-5 years of hands-on experience in product or service design with a proven track record of delivering successful products or services to market and a portfolio that demonstrates a breadth of design work and a clear design process.
• Experience working in cross-functional teams, including working closely with engineers, product managers, and internal partners.
• Experience with user research, usability testing, persona development, journey mapping, and service blueprinting to inform design decisions.

Skills:

• Strong verbal and visual communication skills, capable of conveying complex design concepts clearly and persuasively.
• Strong understanding of design principles and an eye for aesthetic detail. Proficiency in design software such as Figma and Adobe Creative Suite
• Basic understanding of HTML, CSS, and JavaScript, and how design translates into front-end development.

Desirable Attributes:

• A keen learner who is up-to-date with the latest trends and best practices in product and service design as well as technology advancements in artificial intelligence (AI) and large language models (LLM).
• A team player with a positive attitude and the ability to thrive in a collaborative environment.
• An advocate for the user, dedicated to crafting delightful and accessible experiences.
• A flexible and adaptable designer, ready to grow with a dynamic company.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at human.resources@csagroup.org if you require accommodation in the interview process.