Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Product Designer will drive user-centric design methodologies within our Product Team, crafting compelling experiences for future products.  You will collaborate with strategists, designers, and technologists, shaping Coates’ future product portfolio. Your role involves researching, prototyping, and refining user experiences to innovate our ecosystem.

Responsibilities:

• Lead user research initiatives to inform product design, leveraging market and design trends.
• Lead collaborative ideation workshops with cross-functional teams to foster innovation.
• Lead the creation of user-centric artifacts like personas, journey maps, and flows for clear UX articulation.
• Leads strategic planning sessions within the design team, ensuring design initiatives support long term goals.
• Integrates business, technical, and user considerations into design strategy, enhancing product value and market fit.
• Analyses and predicts design trends, advising the team on strategic applications to stay ahead in the market.
• Communicate design concepts effectively to ensure team and stakeholder alignment.
• Lead information architecture development, focusing on intuitive navigation and usability.
• Leads the evolution of design projects through an Iterative design process by prototyping and user testing, translating feedback for improvement.
• Collaborate with product and engineering teams to ensure feasibility and problem-solving, ensuring design decisions are well integrated with other aspects of the project.
• Advocates for the adoption and adherence of the Design System across functions, ensuring its benefits are realized organization wide.

Qualifications & Experience:

• Degree or Equivalent Experience: Hold a degree in Design or related field, or possess equivalent practical experience.
• 3-5 Years of Experience: Demonstrate 3-5 years of experience in UX/UI/Product design roles.
• Proficiency in Design Software: Be proficient in design software like Sketch, Adobe XD, Figma, etc.
• Workshop and Testing Experience: Have experience in facilitating workshops and conducting user testing.
• Iterative Design Approaches and Web Technologies: Possess experience with iterative design methodologies like Agile and Double Diamond, along with knowledge of modern web technologies and responsive design principles.

Success Factors:

• User Satisfaction and Engagement: Measure feedback, satisfaction, and engagement metrics to ensure design improvements positively impact user experience.
• Product Adoption and Usage: Track adoption rates and user interaction metrics to gauge the effectiveness of design changes in driving engagement and usage.
• Task Completion and Efficiency: Evaluate user task completion efficiency through usability testing, aiming to streamline workflows and enhance productivity.
• Cross-functional Collaboration: Assess collaboration and alignment with product and engineering teams through feedback mechanisms and project milestones.
• Innovation and Creativity: Measure the output of ideation workshops and integration of emerging design trends to ensure a culture of innovation.
• Customer Experience Culture: Gauge the embedding of a customer experience culture within the organization through surveys and participation in cross-functional initiatives.

Capabilities:

• Exceptional visual design skills with a strong portfolio of previous works.
• Excellent analytical and problem-solving skills and creativity.
• Proficiency in design, prototyping and wireframing tools.
• Ability to handle multiple projects.
• Strong communication skills with the ability to articulate and present design decisions to a non-technical audience.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).