About Descartes
Descartes unites the people and technology that move the world. By combining innovative technology, powerful trade intelligence, and the reach of our global network, we help organizations move goods, information, transportation assets, and people efficiently and securely.
More than 26,000 customers worldwide rely on our cloud-based logistics and supply chain solutions. Descartes is publicly traded (Nasdaq: DSGX, TSX: DSG), headquartered in Waterloo, Ontario, and has delivered record financial performance for over 16 years.
We’re growing fast and invite you to join our amazing team.
About the Role
We’re seeking an empathetic, data-informed Product Designer to join an empowered, cross-functional product team. Designers at Descartes are strategic partners—not order-takers—responsible for delivering exceptional user experiences and measurable business outcomes.
You will work closely with a Product Manager and Engineers to autonomously discover, design, and iterate solutions that drive user and business impact.
Key Responsibilities
Solution Design & Process Mapping
• Drive end-to-end solution design to maximize customer productivity and value
• Lead continuous user discovery and research (interviews, surveys, usability testing)
• Develop discovery playbooks to help developers validate outcomes and accelerate learning
• Define problem spaces and synthesize research into actionable product opportunities
• Design complete user experiences from wireframes to high-fidelity visual and interaction design
• Create interactive prototypes and test frequently with real users
• Bridge user needs, business goals, and technical feasibility
• Advocate for usability and accessibility (WCAG standards)
• Use qualitative and quantitative data (analytics, KPIs) to guide decisions and measure impact
• Contribute to and maintain scalable design systems
Compliance & Optimization
• Ensure regulatory alignment in all proposed designs
• Analyze post-implementation data to identify automation and improvement opportunities
• Collect and analyze CX metrics and user feedback
Qualifications
Required
• 3–5 years of experience as a Product Designer or similar role
Core Skills & Attributes
• Analytical mindset with ability to understand interconnected Global Trade and Supply Chain systems
• Strong intellectual curiosity and desire to understand the “why” behind customer requests
• Interest in supply chain software architecture, EDI standards, APIs, and system logic
• Strong communication skills, including explaining compliance regulations to non-technical stakeholders
• Interest in utilizing AI-assisted design tools such as Figma Make
Preferred Qualifications
• Experience with Global Trade platforms (SAP GTS, Oracle GTM, Descartes)
• Familiarity with process mapping software
• Experience with customer insights tools (e.g., Pendo)
Compensation
• Salary range: $90,000 – $100,000 CAD
• Final compensation determined by skills, experience, and geographic location
Why Join Descartes?
• Competitive compensation and benefits
• Remote and flexible work hours
• Strong work-life balance culture
• Opportunities for advancement across diverse career paths
• Environmental commitment (helped customers save 552,000+ metric tons of CO2 in 2020)
• TEAM-focused culture where the best idea wins
Hiring Process & AI Disclosure
Interviews may be conducted virtually via Microsoft Teams and recorded/transcribed. AI tools may assist with note-taking and summarization but are not used for hiring decisions.
Equal Opportunity Employer
Descartes is an equal employment employer and does not discriminate on any protected grounds. We are committed to providing reasonable accommodations throughout the hiring process. Applicants requiring accommodations may contact hrna@descartes.com.
