ABOUT US

Ziing Final Mile is building the future of last-mile logistics. Our technology platform connects North American brands with distributed delivery networks, creating sustainable logistics solutions that strengthen local economies while serving customers at scale.

Our year-over-year growth is driven by three core values: humble, hungry, and mindful. These principles shape everything we do, from our data-driven ESG practices to our commitment to environmental and social responsibility.

ABOUT THE OPPORTUNITY

Product Experience Designer (Calgary-Hybrid, Remote considered)

We're seeking a Product Experience Designer to shape the future of logistics technology. Reporting to the Vice President, Marketing & Communications, you'll own the complete design lifecycle—from initial concept to post-launch optimization—across both mobile and desktop applications.

Working with our passionate, fast-paced team, you'll leverage cutting-edge tools including generative AI to create intuitive, user-centered experiences. This role offers the unique opportunity to drive human-centered design while contributing to Ziing's modern tech stack evolution.

You'll collaborate directly with product managers, engineers, and stakeholders to transform user research into compelling product experiences that serve both our driver partners and the businesses they support.

What You Will Do:

Product & Design Strategy

• Partner with stakeholders to develop product strategies, design roadmaps, and success metrics.
  
  

• Define and communicate product vision, value propositions, and user experience goals.
  
  

• Maintain and manage product and design backlogs with product management.
  
  
  

UX Research & Design

• Plan and conduct usability research (e.g., interviews, walkthroughs, surveys, focus groups).
  
  

• Analyze data and user behaviour to generate actionable insights and design recommendations.
  
  

• Develop user personas, journeys, and experience maps to guide design decisions.
  
  

• Translate research into detailed design requirements and functional specifications.
  
  
  

Interface & Experience Design

• Create wireframes, user flows, high-fidelity mock-ups, and interactive prototypes.
  
  

• Design user-friendly, accessible interfaces for mobile (iOS & Android) and desktop platforms.
  
  

• Ensure all design work meets WCAG 2.1 AA accessibility standards.
  
  
  

ICross-Functional Collaboration

• Work closely with developers, QA, product managers, and other designers to implement and validate solutions.
  
  

• Contribute to product discovery, feature definition, and go-to-market strategies.
  
  

• Champion design thinking across the organization and facilitate collaborative workshops when needed.
  
  
  

IDesign Operations & Innovation

• Keep up with industry trends, tools, and technologies — including AI-centric design considerations.
  
  

• Contribute to the design system and maintain design consistency across products.
  
  

• Define and track UX KPIs to measure design success and inform iterative improvements.
  
  
  

IWhat You Bring:

· 3–5 years of experience in Product or UX Design in a technology-driven environment.

· Bachelor’s or Master’s degree in Design, HCI, Computer Science, Engineering, or related field.

· Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).

· Proven experience designing for both mobile (iOS/Android) and desktop/web environments.

· Strong understanding of user-centred design, design thinking, and accessibility standards.

· Experience conducting and applying findings from usability testing and UX research.

· Excellent communication and collaboration skills; able to work effectively in cross-functional teams.

· Comfortable working in agile teams using tools like JIRA or Azure DevOps.

INice to Have:

· Working knowledge of HTML/CSS/JavaScript or frontend frameworks.

· Experience with motion design, animation, or micro-interactions.

· Background in consulting or experience in client-facing design projects.

· Familiarity with using AI tools in design, such as generative UI creation or predictive UX analytics.

Our Head Office is in Calgary located at 110 9th Ave SW. While we prefer local candidates who can participate in our F2F Flex with Purpose (Hybrid) work offerings, talent is key so candidates located in other provinces in Canada, with a demonstrated ability, will also be considered.

IWhat We Offer:

· Competitive Total Compensation including $1,200 annual cell phone allowance

· 20+ Days of Paid Time Off

· Modern Group Benefit Program which includes life, disability, health, and dental coverage as well as a flexible Health & Wellness Account

· Employee Assistance Program with enhanced mental health coverage

· Complimentary access to on-site gym, and parking for in office days for Hybrid employees

IApplication Process:

This role is being sourced by our very own HR Talent Team so we will not be accepting external recruiter submissions at this time.

We appreciate all qualified candidates, and we look forward to meeting those selected for an interview.

To protect our people and our brand, our successful candidate will be required to undergo background screening which may include employment references, education verification and/or criminal background checks.