About Loblaw Digital

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a UX Researcher for Ecommerce at Loblaw Digital (PC Express, SDM eCommerce), you will be joining a mixed-methods research team whose mission is to share research and insights that advocate for customers’ experiences across Canada. You are passionate about the quantitative research craft, triangulating data, conducting quantitative analysis, and educating cross-functional teams on the customer experience.

Alongside a team of Mixed Methods Researchers, you will have countless opportunities to share your quantitative expertise, while learning from and collaborating with your team members. You are on the cutting edge of current approaches within quantitative research and data analysis. You are accustomed to a fast paced, deadline-driven environment and you possess excellent organization, interpretive, and communication skills. You have strong networking skills with a focus on collaboration.

What you'll do

• Own reporting for Voice of Customer programs including monthly reports of satisfaction survey data
• Own verbatim analysis from Ecommerce Voice of Customer data, including fine-tuning text analytics processes and automated analysis
• Use analytical software such as Tableau, Google Cloud Platform, SQL, Python / R to synthesize and analyze data to generate actionable insights and recommendations for cross-functional partners
• Triangulate insights from voice of customer data with other research insights to craft compelling stories and actionable recommendations
• Collaborate with Analytics teams to develop new analysis and methodologies
• Ensure quality of data by working with Research Operations Manager
• Educate stakeholders on accessing Voice of Customer data and self-serve analysis
• Prioritize analysis efforts to align with strategic business goals
• Socialize insights confidently to stakeholders and decision makers
• Own ad hoc research investigations with guidance from Senior Researchers

Does this sound like you?

• 3+ years’ experience in an analytical, research or insight role
• Highly collaborative, comfortable working with cross-functional teams
• Skilled in querying and analyzing raw datasets using SQL (GCP is a plus)
• A university degree in an analytical or human-centered discipline
• Skilled at aligning research insights with business objectives
• Exceptional time management, problem solving, and communication skills

Bonus Qualifications:

• Understanding of different research methods, including qualitative
• Knowledge of user-centered design methods
• Experience in Product, Service or UX design

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:
Full time

Type of Role:
Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.