Position Summary

Role and Responsibilities

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

The Senior Director of Content and Design will be accountable for Samsung.com/us operations in support of product launches for all lines of business. This includes Mobile, Digital Appliances & Visual Displays in addition to all content executions of the LOBs and cross-LOB campaign & content executions.

You will lead the overarching site content information architecture, design & UX of the site’s experience. Optimization and innovation of design needs will require deep partnerships from Platform & Engineering division’s product team to prioritize & manage through final go-live executions.

This role supports B2B and B2C site needs to achieve business eCommerce results as directed by each LOB’s eCommerce category management team, as well as the LOBs stakeholders’ marketing needs. In the same capacity, your department will perform the same functions for various cross-site/cross LOB campaigns, content, and site executions.

This role has five direct reports from each support group. It oversees budgets for Samsung.com marketing/merchandising content & operational expenses in support of Samsung.com. You will be accountable for all aspects of vendor planning, negotiations, executions of SOWs, relationships, and performance of vendors.

The goals of the eCommerce Content Operations & Design/UX team are to maximize the consumer experience, marketing & merchandising of our products for a seamless consumer experience. This can mean optimizing team work outputs to move consumers down the funnel to convert, as well as NPS/VOC sentiment to reduce friction in the journey.

DUTIES AND RESPONSIBILITIES:

• Lead five direct reports as well as their respective team members to ensure all site executions are launched on time to satisfy stakeholders’ needs for merchandising, consumer experience and marketing.
• Serve LOB category management & marketing teams as the key point of contact for content execution needs and project management. This includes partnering with Platforms, Engineering or Product Management division/teams.
• Partner and define web analytics framework with eCommerce Web Analytics team. Operationalize the framework into KPIs for data-driven approach and performance of content, design as well as UX executions. Manage all reporting (quantitative & qualitative) and status reports for working and executive teams with analytics vendor.
• Own launch activities related to content, inclusive of consumer experience journey of affected pages and experience, all copy and assets that appear on Samsung.com, site drivers to the CEJ, KPI targets, and project management and orchestration of stakeholders and execution teams.
• Own holistic site design & UX by fielding needs from eCommerce category management teams, LOB marketing teams, and internal Content, Design & UX teams needs. Translate into discernable business requirements, design and UX annotations to then partner with product and web operations team for functional specification documentations for development efforts. Partner with HQ to ensure that US needs are being met from the source to ensure any specific US execution support needs from HQ are realized.
• Proactively identify opportunities, areas of improvement and innovation for Content, Design and UX operational team’s ways-of-working, SOPs, SLAs, and best practices, inclusive of vendor support services.
• Serve as the department lead single point of contact for executive needs, reports, presentations pertaining to operations and work products/execution for Samsung.com.
• Enable test and learn program as well as personalization program with respective teams for content, design and UX needs.
• Oversee and support your team leads in addition to their initiatives to manage partners and stakeholders’ participation and contributions.
• Manifest an inclusive, positive work culture amongst our Samsung.com team, stakeholders, partner groups, and vendors.
• Own and manage Human Resource duties for your org, R&Rs, employee charters/career ladder, MBO and goal setting, continuing education, policy and any other back-office support.
• Own all management plan (e.g. budget, SOWs, deliverables) planning & executions pertaining to Content, Design and UX.

REQUIRED KNOWLEDGE, EDUCATION AND EXPERIENCE: 

• BA/BS in marketing, business or a related field; Graduate degrees preferred.
• At least 15 years of experience in leading website operations with a focus on strategy, consumer experience, content, design and technology.
• Deep experience in executing best-in-class content programs for product launches and campaign executions. Focus on consumer technology products are a plus.
• Deep experience in eCommerce promotional and merchandising programs to drive sales on your web site.
• Deep experience in content management systems and MarTech stacks (e.g. Adobe). Has a strong understanding in web technology and the operational work streams needed to stand up content/experiences within the technology.
• Deep experience in web analytics and standing up success measurement frameworks against content, design as well as UX of website needs. Experience in quantitative, qualitative and KPI frameworks for a branded eCommerce web site.
• Strong program management, problem-solving, verbal/written communication and presentation experiences to all audiences, including C-suite.
• Strong experience in working within a subsidiary work environment.
• Proven ability to build consensus and work effectively in a highly matrixed org.
• Proven ability to work within your own department to bring new ideas via the disciplines that your team is responsible for.
• Passion for building relationships and proactive communication. Ability to formulate directional approaches with stakeholders to translate/delegate to team leads for further executional details.
• Detail-oriented approach with acute ability to multitask & delegate.
• Fluent in Microsoft Word, Excel, and PowerPoint
• Fluent in Confluence/JIRA or similar management tools

WHO YOU ARE: 

• You are macro-vision oriented and you can translate visions into effective work streams.
• You are a web-site and digital expert who will advocate for a complete web site on behalf of a holistic consumer experience.
• Your humility is rooted in your ability to understand many stakeholders’ needs and how to operationalize in your work stream. You value eCommerce business results that also meet the content needs for education and marketing.
• You are an adaptive leader who develops strong relationships with actionable outcomes.
• You operate well under pressure, and can process and think fast to change and pivot.
• You would rather be proactive, than reactive.
• You have a ‘get stuff done’ attitude and are able to instill the same values in your team as well as vendors.
• You are comfortable in dealing with uncertainties and don’t get rattled easily.
• Your EQ is as strong as your IQ.
• You are personable, empathetic, inclusive (and fun!) who values team culture.

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.