You Lead the Way. We’ve Got Your Back.

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. When you join Team Amex, you’re part of a global, diverse community that supports each other and our customers. We help you grow both professionally and personally through flexible programs, career development, and a supportive culture where everyone belongs.

About the Role

As a UX Designer, you’ll create user-centered experiences and interfaces that improve end-to-end user journeys across American Express digital products. You’ll collaborate with product managers, engineers, and stakeholders to design intuitive and impactful solutions, supporting our mission to deliver the world’s best customer experience every day.

Key Responsibilities
• Define the UX vision and deliver high-quality artifacts (wireframes, prototypes, high-fidelity specs)
• Use research, data, and analysis to understand user needs and improve experiences
• Present design decisions and strategy to peers and leadership
• Contribute to and improve design systems and reusable UX patterns
• Collaborate closely with cross-functional teams to define and deliver project requirements
• Mentor associate designers and support team skill-sharing and development
• Create consistent, responsive web and mobile designs across platforms
• Uphold accessibility and inclusive design standards in all deliverables

Preferred Qualifications
• 5+ years of hands-on experience in product/UX design
• Strong grasp of user-centered design principles, research methodologies, and UX processes
• Proficiency in Figma with experience building organized, component-driven designs
• Experience designing for both responsive web and mobile applications
• Portfolio showcasing user journeys, visual design, and interaction design
• Effective communicator and collaborator across departments
• Experience in a leadership or mentoring capacity is preferred

Key Skills
• Accessibility Design
• Figma (expert level)
• Customer Journey Mapping
• Design Thinking
• Product Strategy
• Prototyping
• Requirements Gathering
• Wireframing

Compensation
• Salary range: $90,000 – $165,000 annually
• Bonus and performance-based incentives included

Benefits
• Competitive base salaries and bonus incentives
• 6% company match on 401(k)
• Free financial coaching and planning resources
• Comprehensive medical, dental, vision, and life insurance
• Flexible hybrid working model
• 20+ weeks paid parental leave for all parents
• Free access to on-site wellness centers (location dependent)
• Mental health support through the Healthy Minds program
• Career development and ongoing training opportunities

Equal Opportunity Employer

American Express is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any legally protected status. We consider qualified applicants regardless of arrest or conviction records in accordance with applicable law.

Work Model: Amex Flex
This role is part of our Amex Flex program, offering flexibility to work onsite, hybrid, or fully virtual, depending on business needs.

Learn more: [Know Your Rights – EEOC Poster]