As a Senior User Researcher on the Product Design and Research team, you will contribute across the full product lifecycle, from discovery, problem framing, iterative design and delivery. You will work closely with cross-functional partners to understand user needs, technical constraints, and business priorities to establish research goals, plan and lead studies, and translate findings into concrete recommendations. This is currently a team-of-one research role. You will operate with high autonomy and ownership, balancing hands-on execution with building scalable research practices for the organization. This role is well suited to a researcher who is comfortable with conducting both generative as well as evaluative studies, and has experience with mixed methods and ResearchOps.

Responsibilities
• Define and evolve the research strategy for FME in partnership with product and design leadership
• Develop and maintain a rolling research roadmap aligned to product priorities and long-term vision
• Identify and prioritize high-impact research opportunities across teams to influence product direction through evidence-based recommendations at the roadmap and quarterly-planning level
• Establish and maintain scalable research processes, templates, and standards
• Own research intake and prioritization across product teams
• Establish scalable participant recruitment processes and approaches
• Maintain and evolve the research repository to ensure insights are discoverable and reusable
• Translate ambiguous product questions into structured research plans
• Scope, plan, recruit and conduct research studies
• Deliver impactful and actionable insights that connect findings to product impact
• Facilitate research readouts and decision-making workshops
• Elevate research literacy across the organization by coaching cross-functional partners
• Build and mature ResearchOps practices to support a growing product organization
• In collaboration with ProductOps, define success criteria for research initiatives and track the impact of research on product decisions

Minimum Qualifications
• Typically 6+ years of experience leading product research in complex, enterprise, or technical product environments
• Experience designing and conducting research for complex workflows, systems, or data-rich interfaces
• Demonstrated ability to own research from discovery through delivery
• Strong foundation in human-centred and inclusive design practices
• Ability to communicate research methodologies and insights clearly to technical and non-technical partners
• Comfort working with ambiguity and evolving requirements
• Hands-on experience leveraging a variety of research methods (usability testing, semi-structured interviews, questionnaires), including mixed methods (qual/quant)

Preferred Qualifications
• Experience with Dovetail
• Experience collaborating on technically complex or enterprise-focused products
• Experience working with quantitative data to complement qualitative findings

About the Company
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. Founded in 1993 and headquartered in Surrey, BC, Safe has over 30 years of expertise and 25,000+ enterprise customers across 125+ countries. The Product Design and Research team is part of Product Development, where designers work as embedded partners within product teams to deliver cohesive, human-centred experiences.

Compensation
$110,000 – $155,000 CAD/yr

Benefits
• Bi-annual profit sharing and RRSP/TFSA matching program
• Extended health, dental, health or lifestyle spending, and counseling benefits from day 1
• 3 weeks of vacation plus an additional paid 6 seasonal days off per year
• Annual learning budget and training programs
• Parental Leave Top-Up Program for new parents
• Flexible and remote-friendly work arrangements
• Paid time off to volunteer for community initiatives
• Complimentary parking and bike storage

Equal Opportunity / Accessibility

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.