Your Mission. Your Team.
As a vital member of Assent’s product design team, you will become part of our collective quest to connect our customers with the insight they need, and the tools required to mitigate their sustainability, environmental and global reputational risk. You will proudly demonstrate your unwavering drive, and curiosity to understand what makes our end-users tick. You will stop at nothing to design experiences that our customers will love, trust and ultimately promote!
You connect the dots between business needs, technological constraints and user needs with little effort. You demonstrate a high aptitude and appreciation for good visual design, but what really motivates you are the cross-team, cross-functional activities that reframe, refine, question, diverge, study, monitor, measure, converge and ultimately uncover problems, solutions and outcomes!
We are a close-knit group of diverse people. We are driven. We are purposeful in everything we do, including our pursuit to connect the business to a user-centered way of thinking. Our mission is to emerge as catalysts for creative thinking, and problem solving, for our product and engineering partners, to our cross-functional partners in marketing, sales and customer service.
What You’ll Be Doing
You will be part of a decentralized product design team, embedded with one or more product teams dedicated to a specific customer experience area. With your product team you will drive and impart your superb design influence alongside your product manager and technical lead partners. What else will you be doing?
You Will Dig Deep Into Assent, Our Users, Products And Services
Your onboarding journey with Assent will spark an insatiable need to…
- Dig deep into understanding your users needs and goals, aiming to be an acknowledged expert for your product team, and share that deep user understanding with your peers.
- Develop a strong understanding of your product teams user experiences, but also extend that knowledge to the products and experiences owned by other teams
- Strive for an intimate understanding of our competitive landscape, and the suite of products and offerings at Assent
- Understand the various dimensions of Assent, from marketing, sales and finance, to professional services consulting, legal and regulatory
- Drive and lead research initiatives
- Validate and evaluate design decisions
You Will Measure, Monitor And Visually Synthesize
Here we expect you to…
- Plan and administer the appropriate method of usability evaluation in any given project (eg. moderated/unmoderated, remote/in-house, expert reviews, A/B testing)
- Evolve and champion how the product design team measures and tracks the user experience across our products and our services
- Pair metrics with qualitative data to understand user behavior behind the numbers
You Will Guide, Mentor And Motivate
We also expect you to…
- Energize the product design team with your expertise and passion
- Foster collaboration within and across a diverse group of cross-functional stakeholders
- Advocate intensely for our end-users and instinctively frame their needs and challenges in ways that help build a shared understanding across teams
- Inspire design innovation by continuously researching and sharing design best practices