Senior Product Designer

Quartermaster

At Qm, we’re connecting homeowners with the best locally referred Pros for their home management needs. Our mission is to bring trust and efficiency to homeowners, local pros, and neighbourhoods across North America. We believe strong marketplaces are built on relationships, not one-off transactions, so we prioritize facilitating relationships across our platform. On the face of it, our product is focused on home management and local home services marketplaces, but fundamentally our mission is about truly empowering our customer groups.

We have open ears and genuinely want to do good for both homeowners and businesses. We are knowledgeable of the marketplace, and are empathetic to the challenges of managing a home. We are focused on building a solution that offers the right Pro when you need it and creates relationships throughout communities, homeowners, and businesses. We strive to do the right thing, even if it isn’t the easiest path. We are transparent and open up friendly conversations to know and grow our communities. We’re in the nitty-gritty when it comes to building and growing our product to benefit homeowners and businesses. We’re looking for the right people to join our mission as we look to launch contactless payment solutions for our marketplace of pros and local businesses – the challenges and opportunities in this market are plenty (true start-up vibes). We have big plans for this coming year and we’re looking to grow our already passionate team.
  
ROLE OVERVIEW

To successfully launch and grow, Quartermaster needs a Senior Product Designer who has a deep empathy for people, and strives to ensure that each touch point with the customer (our definition of UX) is maximized to provide a delightful experience. As a key member of our design team, your job will be to take broad, conceptual ideas and turn them into highly impactful designs (account for aesthetics, and interactions) that elevate the UX of our user-facing side of our platform to make home management easier and frictionless. You’ll be the third member of our small, but mighty, design team and will report into the Head of Product. You’ll have an opportunity to define and shape our design practices as we continue to grow. If you’re passionate about making a better home management marketplace, please read on.

The right person has a startup mentality: you thrive in a fast-paced, high-intensity workplace where you can balance multiple projects and shift priorities. You are an innovative, solution-oriented designer looking to help all our users achieve great outcomes.
  
WHAT YOU WILL BE DOING

  • Embody the idea of customer obsession and take a first principles approach to define, solve, and deliver designs that solve our customers’ problems.
  • Customer conversations are part of your life blood, and you’ll love leading a variety of types of generative and evaluative user research.
  • Partner with Product Managers, Engineers, Community Managers, and Commercial Team members to create a holistic experience from concept to high fidelity designs.
  • Help design and implement mobile and web application software that provide a cohesive experience across multiple platforms
  • Consistently solicit and provide feedback throughout our design process, continually raising our bar for quality
  • Effectively communicate and negotiate with our development team to maximize the user experience while accounting for ambitious deadlines and technical limitations
  • Help us build out and iterate on our design team processes, to help us solve the right problems, solve problems right, and consistently ship high quality designs.

  
WHAT YOU BRING

  • A proven ability to deeply understand the product and form opinions about how best to approach design solutions.
  • Demonstrate a strong ability to deliver end-to-end user experiences (visual and interaction) in individual and team capacities, and know when and how to simplify a solution.
  • Ability to drive both evaluative and generative research initiatives and iterate and improve on designs through the process.
  • Solid understanding of how to leverage customer usage data to know if designs are achieving the desired outcomes for our users.
  • Has worked with a design system previously. Can contribute to and push the progression of our design system
  • Strong visual design skills and knowledge of mobile and web design patterns (also know when it’s beneficial to break them).
  • Highly comfortable with writing copy that ships to customers.
  • Fluent in design and prototyping tools (Figma preferred)
  • Nice to have illustrative/graphic design skills.

  
WHAT YOU MIGHT BE EXCITED ABOUT

  • We’re always looking for strong team players who can not only build intuitive designs, but also build and own the things that go into making a product. If you’re interested in having a say in our design team’s best practices, rituals, processes, and artifacts, we want you to help us shape how our design team works.
  • We value empowered product teams, where PMs, Designers, and Developers partner to achieve the desired customer and business outcomes that drive our mission.
  • The home management space is a complex one that hasn’t been solved. Building smart features and abstractions that meet our business and user needs is a top priority.
  • We care a lot about clarity of expectations and advancement, and will help you shape a career that you can be excited about.
  • We’re a small team, so you’ll be able to contribute efficiently.
  • You’ll quickly have responsibility over significant pieces of our product.
  • We work hard to make sure voices are heard. Whether it’s inside a team or cross-functionally, you’ll always have the opportunity to contribute.

  
WHAT YOU MIGHT NOT BE EXCITED ABOUT

  • Since we’re driven by user testing and market fit, projects and priorities may shift quickly. Expect to see change in our work, but we remain consistent in driving towards our roadmap outcomes.
  • Legacy code and designs. We have some (everyone does!) and we face it head on in our decision making when looking how to tackle problems.
  • Stability and reliability are an essential part of our values, so “move fast and break things” isn’t the standard here.

  
TEAM VALUES

❤ We care about others first. Whether it is our customer, or each other, we go out of our way to do the right thing, and be kind to one another.

❤ We are ourselves and we like all the quirky things that make each one of us unique. Whether it be your obsession with birds or extensive wig collection, you will be celebrated for you who are.

❤ We check ego at the door. We understand our strengths and weaknesses. We stretch ourselves beyond our skill sets and grow through feedback. We welcome having our ideas challenged, as collaboration leads to strong outcomes.

❤ We’re a small team working on some BIG things. We hold ourselves accountable to the good and bad. We take ownership of our success and failures. Everyone plays a part by doing work that drives our mission and feeling ownership of our product.

VACATION AND BENEFITS

We work hard and that requires a bit of down time. We know the power it takes to take a start-up off the ground and want to ensure our team is feeling balanced and rejuvenated to get the job done.

  • All employees get 20 days vacation leave to give us the space to do just this.
  • We are currently working remotely since the pandemic and have both hybrid and fully remote team members.
  • Competitive benefits plan covering health, dental and wellness to add that extra pep in our step, and help us sleep at night.
  • Tech allowance ensuring you have the right equipment to do your job.
  • Strong employee stock option plan, providing meaningful ownership for our early employees

  
INTERVIEW PROCESS:

We want you to feel comfortable so you can be at your best. There are no trick questions. We want to learn about who you are, what you love, what you’ve done, and what you’re looking for.

Step 1: Submit your application

Step 2: 60 min intro call with Head of Product & Lead Designer

Step 3: 60 min Mission and Values interview with CEO

Step 4: 90 min Portfolio Review and Design Critique with members of the product team

Step 5: Job Offer

Step 6: Welcome to Qm

LOCATION

Toronto

EXPERIENCE

Senior / Manager

JOB TYPE

Full Time

DESIGN TEAM SIZE

3

SALARY RANGE

CA$110K-$140K
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