Job Description:

Senior User Experience Designer

Fidelity’s Healthcare Group is launching a new Medicare business that will provide our customers with tools and advice to help them select and purchase quality Medicare coverage. As an early member of this new and innovative team, you will have the opportunity to help build and grow a business that could impact millions of Americans!

You are a self-starter, motivated by addressing real pain-points and having an impact on the lives of our customers every day. On a day-to-day basis, you’ll collaborate with a highly skilled team of individuals that are helping people navigate complex Medicare decisions. Your human-centered approach to design is essential to helping our customers live confidently in retirement and beyond.

The Expertise We’re Looking For

• 5+ years of relevant experience as a product designer, experience designer, information architect, or a similar role
• Proven experience working with multi-disciplinary teams

• Expertise in designing for responsive web and mobile apps. With knowledge of the capabilities and limitations of front-end technologies
• Experience creating design artifacts such as (but not limited to), wireframes, user flows, journey maps, design comps, design documentation, and prototypes

• Practical experience working with researchers to distill qualitative and quantitative feedback, identifying themes and deriving data-driven design decisions
• Experience collaborating with content strategists and an understanding of voice and tone as a key element of the user experience
• Familiarity with Agile methodology and tools
• Proven expertise with Figma and Adobe Suite, with an ability and openness to learn new tools quickly
• Experience designing interfaces using established design systems
• A background designing and building solutions for the Healthcare industry (or other highly regulated industry) is a plus
• A digital portfolio we can review online is required

The Skills You Bring

• Broad set of design skills (generalist), which include interaction design, visual design, information architecture, journey mapping and prototyping
• An aptitude and enthusiasm for working in teams, and a willingness to help your team complete tasks outside of your core competency, if necessary
• A strong understanding of user-centered design processes, systems thinking, and interaction design principles

• Strong presentation skills; equally at ease speaking with development teams or executives when articulating and advocating design concepts and rationale

The Value You Deliver

• Conceive, define, and deliver high quality digital experiences to our customers
• Build relationships with our internal business partners and project teams to translate their business requirements into usable and engaging experiences
• Provide the team strategic support by leading sessions to document use cases, user flows, journey maps, and defining the problem to be solved
• Help develop UX guidelines and standards for use across all products to meet the strategic goals of the organization

How Your Work Impacts the Organization

Fidelity’s Healthcare Group helps people achieve better health and financial outcomes by providing integrated solutions, tools and advice. Fidelity Medicare Services helps our customers navigate the complexity of their healthcare decisions and secure quality Medicare coverage that meets their needs. Our digital tools and services are integral to delivering on Fidelity’s commitment to providing the best customer experience in the financial services industry.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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