⚠️ Portfolio Requirement (Most Important)
Your portfolio must be case-study driven. We are looking for detailed, end-to-end case studies that clearly demonstrate:
• The business problem and context
• Your design thinking process
• Research insights and data inputs
• Iteration and experimentation (A/B tests, optimization cycles)
• Final solution and measurable impact (conversion lift, revenue impact, engagement improvements)
Strong visual samples alone are not sufficient — we are specifically looking for a strategic design thinker with proven eCommerce impact.
About The Organization
The Consumer Marketing Organization (CMO) drives Microsoft’s consumer business across Surface, Windows, Microsoft 365, Edge, and Bing. Our mission is to empower modern achievers through personalized, data-driven digital experiences that deepen engagement and drive growth.
The Team – Digital Direct Sales (DDS)
The DDS team owns the Microsoft Store eCommerce experience. We create a trusted online destination for Consumers and Very Small Businesses to discover, learn, and purchase Microsoft products and services.
The DDS Studio focuses on delivering best-in-class UX, creative excellence, and operational rigor across digital storefronts and customer touchpoints.
The Role
As a Senior UX Designer, you will shape innovative, user-centered experiences for a large-scale eCommerce platform. You will apply design thinking and data-driven methodologies to continuously optimize experiences and drive measurable business impact.
You will collaborate across Marketing, Product, Engineering, Data, and Experimentation teams to define and evolve eCommerce best practices.
Key Responsibilities
• Lead UX research to uncover user needs, behaviors, and motivations
• Apply design thinking frameworks to solve real customer problems
• Create wireframes, flows, and interactive prototypes
• Optimize conversion using A/B testing, heatmaps, and behavioral analytics
• Present concepts and rationale using storytelling backed by data
• Monitor post-launch performance and iterate using KPIs
• Stay current with UX innovations, especially AI-driven experiences
• Champion inclusive and accessible design (WCAG standards)
Must-Have Skillsets
1. Expert eCommerce Experience (Required)
• Proven track record designing and shipping eCommerce experiences at scale
• Strong understanding of conversion funnels, merchandising, PDP optimization, checkout flows, and behavioral insights
• Demonstrated measurable impact (conversion lift, revenue growth, engagement metrics)
2. AI Understanding (Required)
• Working knowledge of AI-driven experiences (recommendations, personalization, generative AI, predictive UX)
• Understanding of how AI impacts user journeys, trust, and decision-making
• Ability to design responsibly within AI-driven systems
3. Design Thinker Over Visual-Only Designer (Required)
• Strong problem framing and systems thinking
• Ability to translate ambiguity into structured solutions
• Data-driven and experimentation mindset
• Strategic influence across cross-functional teams
Qualifications
• Bachelor’s degree in Design, HCI, UX, Interaction Design, or related field + 4+ years experience
• 4+ years of Figma, prototyping, and design systems experience
Preferred Qualifications
• 8+ years professional UX experience
• Deep knowledge of interaction design and information architecture
• Experience shipping high-impact eCommerce experiences
• Strong storytelling and executive presentation skills
• Comfortable influencing cross-functional teams in fast-paced environments
Ideal Candidate Profile
You are:
• Customer-obsessed and metrics-driven
• Comfortable with experimentation and iteration
• Strategic yet hands-on
• Passionate about inclusive design
• Fluent in both business outcomes and human-centered design
If you thrive in high-impact, data-driven environments and can demonstrate deep eCommerce expertise through compelling case studies, this role is for you.
