Sherwin-Williams
Senior User Experience Researcher
Job Description
The Senior User Experience Designer will be responsible for the user experience of our sales force across Paint Stores Group intranet platforms and applications, including the design of innovative digital sales tools. This individual will be a key member of the Sales Excellence Technology Project Team focused on empowering Sales Excellence through modernized technology that enables sales professionals to focus on building meaningful customer relationships and delivering value through personalized solutions.
This role will partner with internal and external teams including business leads, IT, and field employees to promote user-centered design in a fast-paced development life-cycle. The role will focus on providing developers with actionable direction based on a deep understanding of UI best practices and UX heuristics, paired with attention to consistency and cohesion across several related apps. Familiarity with sales workflows and design system creation will be beneficial.
Responsibilities
Strategy & Planning
- Collaborate with business partners to understand needs and define requirements for websites and software applications.
- Partner with IT and the Business to plan for new products and applications, defining design activities and helping with the product strategy.
- Oversee or partner on UX research to gain strategic insights that inform design activities.
- Act as “go to” with in-depth knowledge of user interface best practices and standards. Use research-related services, theories and methods to support your recommendations.
Acquisition & Deployment
- Translate business and user needs into usable, visually compelling, and technically sound interactive solutions.
- Communicate concepts using a variety of methods (i.e., wireframes and prototypes).
- Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective.
- Develop an effective and efficient information architecture.
- Collect and analyze user behavior through in-person usability testing, remote usability testing, click-stream analytics, surveys, card sorts, field studies, etc.
- Establish and maintain UI consistency across designed systems.
Operational Management
- Utilize a flexible approach to changing priorities in an Agile work environment.
- Collaborate with product owners, designers, marketing, brand, IT and other stakeholders on the implementation and support of design solutions.
- Train and mentor other team members as applicable.
Incidental Functions
- Conduct research into new technologies, including tools, components, and frameworks.
- Mentor and coach developers and/or Professional Apprentices®.
- Project and task management and reporting as necessary.
- Make presentations to management, clients, and peer groups as requested.
- Schedule and lead project and communication meetings with clients.
- Assist with other projects as may be required to contribute to efficiency and effectiveness of the work.
- Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.
- Minimal travel is required
- Work outside the standard office 7.5 hour workday may be required.
Qualifications
Formal Education & Certification
- Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
Knowledge & Experience
- 5+ years IT and/or Business experience.
- 3+ years of experience designing usable interfaces for the web using a variety of methods (i.e., wireframes, mockups, prototypes).
- Understanding of responsive web design concepts and mobile applications.
- Portfolio demonstrating breadth and creativity and proven experience building wire frames, developing prototypes, and performing UX research. Please indicate your specific roles and contributions for each project submitted as part of the portfolio.
- Understanding of standard expected interfaces and basic user behaviors.
- Hands-on experience working with customers to build and formulate business requirements.
- Familiarity with user-centered design approach and methodology.
- Understanding of HTML, CSS, and JavaScript.
- Experience creating compelling visual designs with Figma or Photoshop a plus.
Personal Attributes
- Advanced analytical, conceptual, and problem-solving abilities.
- Strong creative eye with attention to detail.
- Strong written and oral communication skills.
- Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
- Ability to work in a team-oriented, collaborative environment.
- Ability to transform an idea or need into a completed solution or work product.
- Strong commitment to inclusion and diversity
About Us
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
LOCATION
Cleveland, OH, USA
EXPERIENCE
JOB TYPE
Full Time
SALARY
DESIGN TEAM
⚠️ Job No Longer Available
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