Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. We are looking for a UX Designer who champions our users in all phases of the product management cycle, from context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, and collaborate with UI designers and developers to design the final product.
Responsibilities
• Advocate for our customers by gaining a deep understanding of their work and the challenges they face
• Be a key partner to stakeholders and product management in helping to come up with approaches that work — you’re not here to just “gather” requirements
• Proactively apply research techniques that are appropriate to the problem being addressed
• Concept, prototype, validate, fine-tune and present design solutions
• Communicate those solutions to our developers in an agile software development environment
• Create sketches, flows, wireframes and other design artifacts
• Help identify and leverage metrics to drive product management and measure success
• Guide and coach other designers and non-designers to uplift their design thinking capabilities
• Join a diverse team using modern tools
Minimum Qualifications
• 6+ years’ experience doing user experience design for web, desktop or mobile applications
• A portfolio showing your UX process and how it resulted in products that people love
• Experience with a range of tools and the willingness to adopt to new tools as needed
• Excellent verbal and written communication skills
• Ability to multi-task and keep organized in a dynamic environment
• Very good understanding of web technologies
• Empathy, intellectual curiosity and openness to learn about compliance in finance
Preferred Qualifications
• Experience in an Enterprise business environment is definitely an asset
About the Company
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Global Relay is a career-building company—a place for big ideas, new challenges, and groundbreaking innovation where you can genuinely make an impact.
Compensation
$90,000 – $110,000 CAD/yr
Benefits
• Comprehensive extended health benefits program, including virtual healthcare and a wellness allowance
• RRSP contribution matching program
• Corporate bonuses
• Paid sick days and maternity/parental enhancement program
• Annual allotted vacation days (increasing based on tenure)
• Subsidized meal program (for Vancouver-based employees)
• Hybrid work model and flexible work arrangements
• Mentoring, coaching, and career support
Equal Opportunity / Accessibility
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
