We’re a distributed team of designers, researchers, strategists, engineers and producers driven to remove friction from the Salesforce employee experience. We build relevant experiences across the digital ecosystem that helps employees across the globe do their best work more optimally and efficiently. We help our own internal businesses, like Human Resources, recognize and adapt to change in their business landscape and partner with them to plot a course towards a more robust and digital future, through human-centered design.Our engagements combine elements of strategic advisory, visioning, user research, conceptualisation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product delivery. Join us as we work to enable staff to live their best lives working at Salesforce.

Role Description

As a UX/UI Designer, you’ll collaborate with researchers, strategists and UX Engineers to tackle some of Salesforce’s biggest business challenges through ground-breaking, insight-based prototypes and designs. You’ll be involved in all aspects of a project, from user research and prototyping to product definition and pitching to business executives along the way.

We’re looking for someone who can build outstanding user-centered work on projects and who guides and encourages others with the value of design—from experimenting with new technologies to articulating key design principles to synthesising trends.

Our Team works in a collaborative, cross timezone, flexible, and friendly environment, believes in Equity, Equality and Inclusion, and giving back, both in our industry and in our community. We are building a groundbreaking, enterprise-scale product suite, used by over a million developers around the world, and we value your professional development and wants to see you excel and grow in your career

Your Impact

• Effectively lead project work, ensuring timely project delivery when working with both onsite and distributed team members.
• Solve problems, craft quick effective prototypes and test solutions from a user-first perspective.
• Rapidly concept and build original design work that demonstrates conceptual excellence, meets business needs, and is on-brand and on-brief.
• Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers.
• Work with cross-functional teams of researchers, strategists, UX Engineers and technologists to build and conduct tailored innovation engagements.
• Participate in customer and secondary research; participate in end-user primary research; recognize economically relevant end-user pain points and unmet needs.
• Participate in collaborative workshops then synthesize insights into defensible visions, frameworks, and concepts.
• Support in-market concept testing and experimentation.
• Continually stay ahead of emerging and outstanding user experiences and maintain a high-level understanding of the capabilities of the Salesforce platform.
• Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting innovation engagements, and find ways to multiply the value of the insights gained from every engagement.
• Be responsible for, delegate, and coordinate work with contractors and junior team members, ensuring quality, providing mentorship, and expanding our UX reach.
• Partner with Product, Engineering, Architecture, and Business Stakeholders to collaborate on projects and align efforts with internal customer needs.

Minimum Requirements:

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 3-5 years of relevant work experience as part of an internal or agency team and/or academic studies in design-related field designing engaging and empathetic digital interactions across a variety of digital media
• Human-Computer Interaction, interaction design, product design, communication design, design thinking or related design degree
• Ability to quickly bring ideas to life through a variety of means, from hand-drawn storyboards to functioning digital prototypes
• Strong understanding of design thinking and user-centered practices
• Experience working alongside software developers and solid understanding of the software development process
• Experience working in Agile environments and in Scrum Teams
• Figma, Adobe Creative Suite, Sketch, Invision experience
• Ability to meet deadlines, prioritize and handle time effectively

Preferred Requirements

• Declarative Design – the ability to design within platform constraints and proficiency using design systems to create new designs
• Exemplary verbal, presentation, and written communication skills
• Ability to be iterative and collaborate with teams in an ambiguous environment