Description

About VoPay:

VoPay is a leading financial technology company transforming the way businesses initiate and receive payments. Our innovative platform provides secure, real-time, and data-rich payment solutions powered by open banking. We help businesses of all sizes digitize and streamline financial operations with a focus on compliance, automation, and efficiency.

Position Overview:

We're looking to complement the team with someone who thrives on understanding complex fintech problems through rigorous research and translating insights into exceptional user experiences. If you're someone who obsesses over customer pain points, benchmarks rigorously, and designs experiences that feel effortless—this role is for you.

Key Responsibilities:

Research & Discovery

• Conduct comprehensive user research using various methodologies (interviews, surveys, observational studies, card sorting, tree testing)
• Analyze payment industry trends and fintech best practices
• Create user personas, journey maps, and service blueprints specific to financial services
• Perform competitive analysis and benchmarking against industry leaders
• Lead discovery workshops with stakeholders to uncover business and user needs
• Clearly present research findings, design rationale, and user feedback to stakeholders

Design & Validation

• Transform research insights into design hypotheses and prototypes
• Create wireframes, user flows, and high-fidelity designs for payment interfaces
• Design and conduct usability testing sessions for fintech products
• Collaborate with product managers to define acceptance criteria based on user needs
• Work closely with engineering teams to ensure feasible implementation
• Create design systems and guidelines specific to financial compliance requirements

Strategic Impact

• Influence product roadmap through data-driven insights
• Present research findings and design recommendations to executive leadership
• Champion user-centered design principles across the organization
• Validate design decisions through metrics and user feedback
• Support product managers in making informed feature prioritization decisions

Requirements:

• 5+ years of experience in UX design with a strong research component, ideally within fintech, SaaS, or complex B2B environments.
• A portfolio that demonstrates a thoughtful design process grounded in research and a deep understanding of user problems.
• Proven experience conducting end-to-end research—from planning and execution to synthesis and actionable insights.
• Strong communication and storytelling skills to clearly articulate the why behind design decisions.
• Comfortable balancing user needs, business goals, and technical constraints in a fast-paced environment.
• Proficient with tools like Figma, Sketch, and AI-powered platforms like Lovable, V0 or similar.
• Expertise in both qualitative and quantitative research methodologies.
• Excellent documentation skills: able to produce clear, concise research reports and design specifications.

To Apply:

Send us your resume, a brief note on why you’re interested, and a portfolio that showcases how you approach problems—not just the final designs.