Our employees are at the heart of everything we do.

Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Specialist UX Designer for our growing team!

In this role, you’ll use a human-centered approach to improve our services and experiences. You’re skilled in facilitation, research, and strategy, and you simplify complex problems to create delightful omnichannel experiences for both customers and employees.

You will lead the design process from discovery to delivery, working closely with users and stakeholders to understand problems, develop insights, and co-create solutions. Your work will shape strategy and ensure organizational alignment and knowledge transfer, transforming our products and experiences.

Join us to shape the future, win as a team, and grow with us!

What you'll do here:

• Inform our strategy and innovation efforts by providing insights into the needs of our customers and business - obtained through qualitative, quantitative and market research.
• Synthesize data from multiple sources, translating research insights into actionable recommendations and creative design solutions.
• Develop compelling stories and visual elements to communicate ideas, secure stakeholder buy-in and inspire teams at all levels, from peers to executives.
• Produce CX/UX artifacts such as customer journeys, user flows, wireframes and service blueprints.
• Collaborate with the user research team to uncover research needs and plan research activities.
• Design and facilitate co-creation workshops.
• Assist in user research activities such as interviews, focus groups, usability tests, diary studies, etc.
• Develop prototypes to test and validate solutions.
• Create clear solution development plans and collaborate with cross-functional teams.
• Lead stakeholders and customers through the innovation journey.
• Advocate for customer-centricity throughout the organization.

What you bring to the table:

• At least 8 years of experience in creating excellent digital solutions.
• A portfolio showcasing your process in delivering user-centered design solutions.
• Strategic thinking and ability to connect business and user needs.
• Expertise in usability, user-centered design, and design thinking.
• Expertise in facilitation, design research, and strategy.
• Ability to navigate ambiguity and guide others.
• Ability to present ideas to senior management.
• Mastery of design tools (e.g. Figma).
• Bilingualism (French and English).
• No Canadian work experience required but must be eligible to work in Canada.

Profile sought:

• Creative, analytical and curious.
• A team player who thrives in a collaborative environment.
• Open to sharing and receiving constructive feedback.
• A patient listener, effective communicator and engaging storyteller.
• Deeply passionate about design.
• Detail oriented, organized and proactive.
• Please include your portfolio in your application.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Here is some of what you can expect:

• A financial rewards program
• Industry leading Employee Share Purchase Plan
• Extensive flex pension and benefits package
• Flexible work arrangements
• Purchase up to 5 extra days off per year
• Annual wellness account
• Access to tools and resources for physical and mental health
• Dynamic workplace learning ecosystem
• Inclusive employee-led networks
• Inspiring leaders and colleagues
• A Community Impact program

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

We have policies to ensure equal access and participation for people with disabilities, including workplace accommodations. A copy of applicable policies is available on request.

If we can provide an adjustment to make the recruitment process more accessible, please let us know.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply on the Internal Career Site.