Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

The user-experience (UX) designer will translate the needs of the customer into business requirements, product requirements, and implementation plans. As a member of the Digital and Customer Experience Team, you will collaborate in a fast-paced environment with external customers as well as internally with stakeholders, and other designers. This role conducts user research interviews and surveys to build user flows, customer journey maps, wireframes, mockups, prototypes, and/or other artifacts. The UX designer will also be expected to give input on the overall desired functionality of products or business processes to ensure an equitable, accessible, and excellent user experience.

Principal Duties and Responsibilities:

•    Discover and define the needs of our users, using data and information from research, user goals, and Mass General Brigham Health Plan core values.
•    Ensure that the Health Plan platforms conform to accessibility standards and be an advocate for equity for all our customers.
•    Design the information architecture, interface, and interaction flow to support any business transactions.
•    Deliver user journeys/flows, wireframes, prototypes, high-fidelity mockups, user stories, and detailed UI and visual design specifications for web, mobile web, mobile application interfaces, and/or other interfaces as appropriate to technical teams and business leadership.
•    Develop and document design principles and standards for typography, color schemes, iconography, and UI components to maintain brand consistency.
•    Continuously update and refine the design system based on industry trends, user feedback, and emerging design technologies.
•    Conduct regular audits of existing products and suggest improvements to align with or enhance the design language system.
•    Lead and collaborate on design reviews, brainstorming workshops, and user research to contribute valuable insights and solutions.
•    Perform validation of design decisions through analytics, user research, and customer testing.
•    Drive excellence across Mass General Brigham Health Plan digital platforms.
•    Collaborate with IT and external vendors to ensure best-in-class customer experience for both members and internal clients interfacing with our digital brand.
•    Hold self and others accountable to meet commitments.
•    Ensure diversity, equity, and inclusion are integrated as a guiding principle.
•    Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
•    Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
•    Other duties as assigned with or without accommodation

Qualifications:

•    Bachelor’s degree required or the equivalent combination of training and experience
•    4+ years of design or user experience required
•    Experience as UX or UI Designer required
•    Familiarity with modern digital and design tools, techniques, and languages required

Skills/Abilities/Competencies:

•    Demonstrate Mass General Brigham Health Plans core brand principles of always listening, challenging conventions, and providing value.
•    Bring fresh ideas forward by listening to and working with employees and the people we serve.
•    Respect the talent and unique contributions of every individual and treat all people in a fair and equitable manner.
•    Strong, demonstrated track record of an ability to execute on time, on budget, and on scope.
•    Strong aptitude for technology-based solutions.
•    Ability to inject energy, when and where it’s needed.
•    Current in healthcare trends.
•    Demonstrated forward, visionary thinking; ability to see “what is” and envision “what could be.”
•    Ability to develop, introduce, defend, and gain support for a new ideas and approaches.
•     Excellent leadership skills and leadership track record.
•    Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills. Strong verbal, active listening, and written communication skills required.
•    Ability to view the long-range trends and cycles of the business and industry and see the “big picture.”
•    Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.
•    Ability to challenge the status quo and drive innovative thinking and the capability to successfully implement strategy.
•    Excellent interpersonal skills, including the ability to influence others at all levels of an organization.
•    Strong EQ; exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.
•    Unquestionable integrity.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer.  By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.