Location: Montreal, QC with flexible hybrid schedule (2 days in-office, 3 days remote)

Company Overview:

Bandsintown connects fans with live music experiences through our business and consumer-facing platforms. With over 95 million registered fans, 650,000 registered artists, and thousands of music promoters, venues, and festivals using our services, we're shaping the future of live music discovery, event promotion, and fan engagement. Learn more at company.bandsintown.com.

About the Role:

We're seeking an experienced UI/UX Researcher & Designer to lead and elevate user experiences across our platforms. You'll drive research initiatives, translate insights into compelling designs, and champion user-centered approaches within our product ecosystem. You'll also play a key role in concepting and designing next-generation AI-driven user experiences for fans, artists, venues, and event promoters.

Responsibilities:

Research & Strategy

• Lead user research efforts, including surveys, interviews, usability studies, and A/B tests
• Conduct competitive analysis and maintain user personas/journey maps
• Leverage AI tools to analyze research data and identify user behavior patterns
• Translate research insights into product requirements with product managers
• Present research findings to leadership and stakeholders

Design & Execution

• Optimize existing user flows to enhance usability, conversion rates, and user satisfaction
• Design end-to-end user experiences from wireframes to high-fidelity prototypes across multiple product lines
• Design user experiences for future AI products across text, voice, and smart interfaces
• Establish & maintain comprehensive, scalable design systems & component libraries
• Work with engineers to maintain design quality and optimize throughout development

Leadership & Innovation

• Advocate for user needs in strategic business decisions and product planning
• Champion user-centered design principles across teams and initiatives
• Identify and apply emerging UX/UI and AI trends to drive design innovation

Qualifications:

• Degree in Design, HCI, or related field (or equivalent experience)
• 4+ years in UX/UI design with proven research and design execution skills
• Expert knowledge of UX methodologies, best practices, and the current landscape
• Experience conducting comprehensive UX research
• Expertise in Figma and modern design systems
• Track record designing responsive, multi-platform interfaces
• Experience or strong interest in AI product design, conversational interfaces, and emerging interaction patterns
• Strong problem-solving skills for complex user challenges
• Ability to create production-ready assets and manage multiple projects
• Excellent team collaboration and feedback integration skills
• Passion for music and live events

Preferred:

• Conversational AI and chatbot design experience
• Web development knowledge (HTML, CSS, JS)
• Proficiency with advanced web platforms (EditorX, Webflow)
• Animation and motion graphics skills (Illustrator, After Effects)
• Brand/visual design background

What We Offer:

• Competitive salary based on experience
• Medical, Dental, & Vision Coverage, Life & Disability Insurance
• Generous paid time off, including sick days and standard company holidays
• Summer Friday hours
• Pension plan
• Stipends for concert tickets and music streaming services
• Friendly, rockstar coworkers
• Work/Life balance with hybrid work
• Casual dress code
• Work with a recognizable product/brand that music fans love

Bandsintown is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees.