Vail Systems
UX/UI Designer III
Who You Are
Interested in creating compelling user experiences through intelligent voice browser applications?
We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.
As a Software Engineer, you will be developing next-generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech, and network technologies.
#BI-Hybrid
What You’ll Do
- Energize teammates to continuously improve
- Possess strong technical capabilities
- Enjoy working independently in a fast-paced technical environment
- Analyze existing architecture to make consistent improvements
- Possess excellent analytical and problem-solving skills
- Demonstrate curiosity with regard to software
- Provide on-call support to external customers
- Work with cross-functional teams to troubleshoot issues
- Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
- Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
- Perform design and code reviews
- Learn and implement a wide range of technologies that integrate solutions with customers
- Transition solutions to internal and external platform teams
- Prioritize and juggle between multiple projects based on customer needs
- Communicate with external customers as required
Qualifications – We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
- Up to 2 years of experience as a software developer
- Proven track record of developing high quality software
- Knowledge of Object-Oriented software development techniques
- Ability to communicate with developers, executive managers and external customers
- Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
- Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership
- Strong verbal and written communication skills
- Proficiency in conversational North American Spanish, preferred
- Experience in MVC frameworks, preferred
- Experience with Jenkins or other build server, preferred
- Experience with Agile development practices, preferred
- Interest in data collection and analytics, preferred
- Knowledge of multiple SDLC practices, preferred
- Proficiency in 1+ programming language, such as Java, C#, or C++, preferred
- Working with UNIX/Linux/OSX, preferred
- Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred
- Deep understanding of the principles of IVR Voice Interface design, preferred
LOCATION
Greater Chicago Area, IL, USA
EXPERIENCE
JOB TYPE
Full Time
SALARY
DESIGN TEAM
⚠️ Job No Longer Available
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