Design Manager

About Milliman

Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance.

Job Role

We are looking for a Design Manager to oversee our Mumbai-based design studio, which delivers template-based collateral and desktop publishing services for Milliman practices and corporate teams worldwide. You will manage and mentor a team of production designers and desktop publishing designers, ensuring consistent quality, brand compliance, and timely delivery across high-volume, process-driven work.

This role focuses on production excellence and reports directly to the head of Brand & Creative. You will ensure that every deliverable meets Milliman's brand standards while optimizing workflows for efficiency and scale. As a people manager, you will develop team capabilities, provide regular feedback, and foster a culture of precision and continuous improvement.

Responsibilities

• Team Leadership:
• Lead, mentor, and develop a team of production designers and desktop publishing designers
• Provide regular feedback and conduct performance evaluations
• Manage resource allocation and workload balancing across the Design and Desktop Publishing functions
• Foster a culture of quality, efficiency, and accountability
• Partner with Creative Operations on capacity planning and project prioritization
• Work with leadership to establish, track, and report KPIs for throughput, quality, and turnaround time
• Quality Assurance & Brand Standards:
• Review and approve all work before delivery to ensure brand consistency and design quality
• Ensure adherence to Milliman brand guidelines, templates, and visual identity standards
• Identify and address recurring quality issues through coaching and process improvement
• Serve as the escalation point for complex formatting or layout challenges
• Maintain and improve template libraries and design system documentation
• Project Management:
• Oversee execution of template-based collateral (flyers, brochures, event materials, signage, social graphics)
• Oversee delivery of desktop publishing services (PowerPoint and Word presentations, proposals, and documents)
• Ensure service level commitments are met for turnaround times and revision cycles
• Balance multiple concurrent projects while maintaining quality standards
• Manage iterative workflows across time zones with US and Europe-based team members
• Collaboration:
• Partner with Design Director (US) to ensure alignment on brand standards and creative direction
• Coordinate with Project Managers (US) on project intake, prioritization, and delivery timelines
• Communicate proactively on capacity constraints, timeline risks, and quality issues
• Support seamless handoffs between US and Asia teams
• Process & Efficiency:

• Identify opportunities to streamline production workflows and improve efficiency
• Document best practices and standard operating procedures for production work
• Support onboarding of new team members with training on tools, templates, and brand standards
• Stay current with design software capabilities, AI, and emerging tools that support production efficiency
  

Qualifications

Required:

• Graduate degree or certification in Graphic Design, Visual Communication, or related field
• 6–10 years of hands-on experience in production design, desktop publishing, or corporate design teams
• 3+ years of experience managing and developing design teams
• Strong foundation in typography, layout, and print/digital production techniques
• Advanced proficiency in Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and Microsoft 365 (PowerPoint, Word)
• Demonstrated ability to maintain quality standards across high-volume, fast-paced work
• Excellent organizational skills with ability to manage multiple projects and deadlines
• Strong communication skills with ability to give clear, constructive feedback
• Experience working with brand guidelines and template systems
  
  

Preferred

• Experience in professional services, consulting, financial services, or insurance industries
• Experience with project management tools (Wrike, Box, or similar)
• Familiarity with Digital Asset Management (DAM) systems
• Understanding of subscription-based service delivery models
• Experience managing distributed or offshore teams