Director, Experience Design, Global

OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM
The Design and Project Services Department spearheads the creative development process across the Rosewood brand from the earliest stages of pre-development through successful completion and opening of each hotel. A diverse, multi-skilled group of specialists provides a one-stop portfolio of services to support hotel owners and developers across new builds, conversions and renovation projects.
This role reports to the Senior Director, Experience Design, Global and leads a Manager, Experience Design, Global.

YOUR ROLE
As Director, Experience Design, Global, you play a pivotal role in shaping Rosewood’s future brand experience, ensuring guest journeys are holistically crafted, distinctive and future-ready. Acting as a creative conceptual architect and in-house innovation engine, you unite the global Creative Community across Design, Brand, Impact and Operations to elevate Rosewood as a global luxury and lifestyle leader.
You serve as a key connector to regional teams, defining scalable approaches to product and experience design and guiding projects so each property is coherent, competitive and high-performing while remaining deeply rooted in A Sense of Place.

HOW YOU’LL MAKE THE PLACE

• Develop customer-centric project visions and conceptual experience briefs aligned with Rosewood’s brand aspirations and long-term growth strategy.
• Conduct market, guest and cultural research to inform future-ready experience concepts, integrating emerging luxury, lifestyle and wellness trends.
• Support the global lead of Experience Design on global initiatives, pilots and toolkits that guide future hotel projects and experience innovation across the portfolio.
• Guide project progression during design to ensure alignment with experience strategy, brand ethos and commercial objectives, resolving experience-related issues as they arise.
• Enable seamless handover of experience intent to pre-opening and operations teams through playbooks, workshops and training that support agile execution.
• Oversee the definition of key guest touchpoints, including uniforms and wardrobe, operating supplies, in-room elements and sensory programs such as music, scent and florals.
• Partner with regional operations and development teams on new builds, conversions and renovations, ensuring local relevance and operational viability.

COULD THIS BE YOU?

• You are a proven brand ambassador with a deep understanding of luxury hospitality and a consistent commitment to brand integrity, clarity and A Sense of Place.
• You are a strong conceptual thinker, able to translate guest insights and cultural research into differentiated experience frameworks and design briefs.
• You thrive in highly collaborative environments, working across design, operations, brand, development and impact while influencing senior stakeholders in a global, matrixed organization.
• You bring experience designing and/or operationalizing multi-property programs, standards and toolkits, ideally within a luxury hotel or lifestyle brand.
• You have a background in brand management and hotel operations, with exposure to creative or conceptual agencies considered an advantage.
• You are comfortable working with project documentation and design presentations, and confident briefing, challenging and partnering with external consultants.
• You hold a degree in Hotel Management, Business or a related field, with additional qualifications in design, experience design or innovation viewed favorably.
• You offer extensive leadership experience across hospitality, brand management and/or corporate roles, with a strong track record of delivering high-impact guest experience initiatives.

OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion strategy helps put these principles into practice.