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GENERAL MOTORS
Austin, TX / Hybrid
Research Producer, Human Interface Design
Full-timeMid-LevelPosted 2 weeks ago
About This Role
Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
Innovative design ideas are destined to be a catalyst to transform our automotive software and service experiences. The General Motors Human Interface Design team is dedicated to inventing, designing, and delivering our core software experiences in our vehicles and across our 1st party apps and branded websites.
Producers are responsible for enabling the operational frameworks of the research team, including processes and best practices. This role will focus on building and scaling our knowledge, assets, tools and processes, all of which are core components for how our research team executes its customer-first vision. This role requires strong attention to detail, multitasking abilities, and strong collaboration and communication skills in order to improve team cohesion, increase efficiency, and build a healthy operational framework for our research practice. Producers oversee a complex workflow in close collaboration with a team of specialists focused on delivering exceptional user experiences through research and implementation.
What You’ll Do
Research Program Practice Management
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
Innovative design ideas are destined to be a catalyst to transform our automotive software and service experiences. The General Motors Human Interface Design team is dedicated to inventing, designing, and delivering our core software experiences in our vehicles and across our 1st party apps and branded websites.
Producers are responsible for enabling the operational frameworks of the research team, including processes and best practices. This role will focus on building and scaling our knowledge, assets, tools and processes, all of which are core components for how our research team executes its customer-first vision. This role requires strong attention to detail, multitasking abilities, and strong collaboration and communication skills in order to improve team cohesion, increase efficiency, and build a healthy operational framework for our research practice. Producers oversee a complex workflow in close collaboration with a team of specialists focused on delivering exceptional user experiences through research and implementation.
What You’ll Do
Research Program Practice Management
- Lead and collaborate with cross-functional teams to design, iterate, and launch research programs at scale, ensuring studies are aligned to design and product priorities.
- Utilize strong storytelling and synthesis skills to influence research intent and framing across specialized teams and levels within the Human Interface Design and research organizations.
- Serve as an advocate for program and research-operations best practices across the organization, strengthening cross-team relationships and promoting research influence to achieve optimal customer and business value.
- Maintain and organize research repositories and shared spaces (including tagging, folder structures, and naming conventions) so findings are easy to discover and reuse across HF, Design, Product, and other partners.
- Lead end-to-end delivery of high-impact research initiatives, ensuring timely execution of studies that inform new features, services, and process improvements across a comprehensive product portfolio.
- Drive the evolution, standardization, and adoption of scalable research operations frameworks, tools, and methodologies to support multi-brand and multi-regional research needs.
- Champion enterprise-wide visibility into research roadmaps and outcomes, communicating progress, risks, and impact to leadership and stakeholders to facilitate alignment and support.
- Ensure all research programs and studies are executed in accordance with defined objectives, maintaining rigorous standards for research quality, participant experience, ethics, and schedule.
- Facilitate collaboration among research, design, product, and engineering teams to proactively identify and resolve risks or impediments related to research planning, logistics, tooling, and integration of insights into decision-making.
- Support regional and partner teams in applying global research operations standards, ensuring consistent execution of studies and adherence to governance, privacy, and data-handling requirements.
- Monitor and safeguard research quality and insight reuse throughout the research lifecycle—from intake and scoping through execution, synthesis, and post-launch measurement—driving continuous improvement and value realization.
- Help enforce consent, privacy, and data‑handling guidelines across studies, ensuring correct templates and flows are used for participant communications, incentives, and storage.
- Participate in process experiments, retrospectives, and “research on research” (e.g., internal surveys/interviews) to understand friction points, collect feedback, and help roll out incremental improvements.
- 3–5 years of experience in program and/or project management within UX research and/or Human Factors.
- A track record of improving or standing up research operations workflows (e.g., recruiting pipelines, panel management, templates, intake processes, repositories, or governance).
- Hands‑on experience partnering with researchers, designers, and/or product teams to plan and deliver studies that support software applications, in‑vehicle experiences, and/or web products at scale.
- Familiarity with research tools and ecosystems (e.g., recruiting platforms, survey/UT tools, insights repositories, consent/NDAs, incentive processes).
- Strong storytelling and synthesis skills, able to frame research goals, operational trade‑offs, and insight impact and influence how research is prioritized and used.
- A portfolio that highlights your workflow process, creative IQ, and problem-solving abilities.
- Demonstrated commitment to inclusive and accessible research practices.
- Excellent written and verbal communication skills, with proven stakeholder and vendor management experience.
- Outstanding organizational, time‑management, and prioritization skills, with the ability to thrive in a dynamic, fast‑paced environment and adapt to changing priorities.
- Ability to drive conversations, navigate ambiguity, and be self‑directed, consistently identifying and implementing continuous improvements in research operations processes.
- 6+ years of professional experience supporting vehicle-related research programs.
- Multi-brand or multi-region research operations experience, including vendor or external partner management.
- Experience with OKRs, KPIs, or change management frameworks.
- Familiarity with automotive, transportation, or regulated product environments.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.