From Vision to Value: Driving Quality and Follow-Through at Scale;

In a fast-moving, dynamic marketplace like Uber, our work bridges the digital and physical, demanding a new level of operational rigor to deliver a high-quality, holistic user experience. This talk will outline a hands-on leadership approach—grounded in vision and follow-through—that empowers teams to innovate and execute with excellence at scale, especially as we evolve our processes with the integration of new tools like AI.