Recorded at
Remote Design Week 2020
Leanne Waldal
Measuring the Value of Design With UX Metrics
Director of Experience Strategy and Insight
1. Why it is important to measure the value of design (meet your product partners where they are with data that comes from users/customers and put that right next to product data from usage analytics)
2. Introducing UX metric acronyms, what they are and what they measure, NPS, CSAT, SUS, UMUX, UMUX-Lite, NVS, SUPR-Q, words
3. How to choose which metric(s) to use when NPS and/or CSAT are so well known and often heavily used by product, sales, marketing, support. Create your own UX metric that aligns with the goals of the business or product strategy.
