We are looking for a Senior Designer to be a part of our Protections (post-transactions) design team, helping tackle the complex problems and serve customer needs in areas such as returns, cancelations and more through product discovery and design thinking.

PRIMARY JOB RESPONSIBILITIES

• Create world-class, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and scalability
• Help lead product discovery activities and collaborate on the future direction of the product with peers, researchers, design leaders, product partners, engineers and executives
• Develop conceptual diagrams, information architecture maps, wireframes, visual mockups, lightweight specifications, prototypes and product demos that capture the teams shared understanding and document solutions to bring to market
• Apply best-in-class examples as well as research and customer insights to inform decision making and build meaningful solutions
• Communicate openly with managers and cross-functional partners throughout the project lifecycle to set expectations and to ensure alignment and feasibility
• Capable of shifting focus between the micro and macro aspects of the work, analyzing the implications of the experience at all altitudes
• Skill in crafting presentations to solicit design feedback and gain alignment approval from diverse partners and leadership

REQUIREMENTS

• 8-10 years of experience in interaction, product, or UX design
• Outstanding online portfolio that shows a broad range of interaction design work from native apps, web and desktop-based applications
• Experience using human centered design and design thinking to build scalable frameworks and strategies
• Experience driving design and user experience through ambiguous projects, end to end
• Ability to manage multiple projects in a fast-paced, agile environment using strong people, project, communication and organizational skills
• Experience using data and research to advise decision making and measure outcomes
• Ability to collaborate across multiple teams and functions in a continuous delivery, agile environment
• Expert in design and prototyping tools like Figma, and a stickler for clean, organized files

Pay Range: $55 – $65 per hour

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.