Jen Cardello

Managing VP, Head of Research & Design Operations · Capital One

Deliver Undeniable Impact: Establishing a High-Value UX Research Practice

Helping UXR leaders build research practices that consistently deliver undeniable, high-impact value by moving beyond service-provider roles.

With over 25 years of experience, Jen is a seasoned UX leader with expertise in scaling design and research capabilities. She joined Capital One's Experience Design team in 2024, where she leads Research and Design Operations with a focus on accelerating learning and collaboration.