Skip to content
Get the Summit PassPass
Get the Summit PassUS$699 + HST
Speaker 01 of 15Speaker fileCapital One

JenCardello

Managing VP, Head of Research and Design Operations · Capital One

Deliver Undeniable Impact: Establishing a High-Value UX Research Practice

EditionDLS 2025
WhenNovember 2025
WhereTIFF Bell Lightbox
StatusDelivered
About the session

Deliver Undeniable Impact: Establishing a High-Value UX Research Practice

The opportunity for User and Experience Research (UXR) today is to move beyond a traditional service-provider role and become an indispensable engine for solving critical business problems while minimizing risk. This session will provide a clear, strategic roadmap for UXR leaders and practitioners to build and grow research practices that consistently deliver undeniable, high-impact value to their organizations.

Next

The 2026 room
is open.

Same community, three days, TIFF Bell Lightbox — November 17–19, 2026.

Get the 2026 pass